ADA & Accessibility

The Crystal Ball is committed to ensuring that all festival attendees have access to our amenities and experiences. At Watkins Glen International we value each and every guest and seek to provide the best customer service possible.

Please read below to learn more about our accessibility offerings and do not hesitate to contact us with any questions.

We also value your feedback and suggestions as we strive to enhance our accessibility efforts. For any inquiries related to accessibility, please reach out to us at access@thecrystalballfestival.com, and we’ll do our utmost to make your experience memorable.

Village Glamping!

PARKING

During our weekend, guests with state-issued handicap hangtags and license plates may park in the first row of the free daytime parking lots located just adjacent to the track. Paved handicap-accessible parking is available in Lot 5 on a first-come, first-served basis. For all other weekends, disability parking is available through the facility on a first-come, first-served basis.

Limited ADA day parking and weekend overnight parking will be available onsite for guests with disabilities. ADA parking spaces are allocated on a first-come, first-served basis. To access ADA parking, purchase a South Lot Weekend Parking Pass and present a verified Disabled Person Parking placard, permit, or license plate upon entry. The individual to whom the placard or plate is issued must be present in the vehicle.

TICKETS

During our NASCAR race weekend, all wheelchair seating is a space and companion seating is bench-style. A maximum of three companion seats can be purchased with the wheelchair-seated customer. To purchase a reserved seat with up to three companions, please select “Reserved Seating” when buying tickets online, or call 1-866-461-RACE (7223).

During our weekend, grandstands are open to general admission ticket holders. All grandstands have wheelchair seating available and may be accessed throughout the entire event.

Accessible seating areas are solely for disabled persons and their companions. By purchasing an accessible seating ticket, you acknowledge that the accessible seating is intended for use by an individual with a mobility or other disability who requires the features of accessible seating due to a disability, and that individual’s companions. The Crystal Ball reserves the right to investigate potential misuse of accessible seating and take all appropriate action, including, but not limited to, cancellation of your ticket order, against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with a disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, Watkins Glen International reserves the right to transfer that individual to other seating.

TRANSPORTATION

During the weekend, disability transportation carts (including wheelchair accessible carts) will be available to transport guests with disabilities and one companion to the grandstands, the infield, or other destination of choice. To request a disability transport cart, please wait until the cart is needed and then call 607-535-3427 or text 69050. Begin the body of the text with CRSYSTALBALL, a space, and your request with a location. Please note that disability carts will likely take longer to obtain following the end of the race due to high demand and heavy vehicular and foot traffic throughout the facility.

ACCESSIBLE CAMPING

For patrons with accessibility needs, we offer designated accessible camping areas. These sites provide convenient access to pathways, entrances, exits, shuttles, accessible restrooms, and showers.

Accessible camping spots are allocated on a first-come, first-served basis. To secure an ADA camping spot, purchase a GA car camping pass and then contact us at access@crystalballfestival.com.

Limited spots may be available onsite for unregistered guests but are not guaranteed. A verified ADA placard or license plate is required for entry into the accessible camping area, and the individual to whom the placard or plate is issued must be present in the vehicle. Valid identification will be checked to ensure proper usage.

ACCESS CENTER

Important: Stop at the Access Center to obtain your ADA wristband credential.

The Access Center is conveniently situated inside the venue, directly to the left upon entering the main gate. Here, you can:

Receive your ADA wristband credential Seek assistance with ADA-related queries Learn about other accessibility services

WRISTBAND POLICIES

ADA Wristbands are valid for the entire weekend Do not remove your wristband throughout the event One companion wristband will be issued per disabled patron If a disabled guest wishes to change their companion, please return the old companion wristband to the Access Center for reissuance WHEELCHAIR ACCESSIBILITY

The venue is accessible to individuals with mobility disabilities, although it features natural terrain comprising grass, dirt, and gravel. Certain areas of the venue may have steep inclines and declines. We recommend that guests with mobility disabilities utilize personal transportation devices such as wheelchairs and scooters. Recharging facilities for motorized wheelchairs are available at the Access Center. Patrons should bring all necessary cords and accessories for charging, which must be compatible with a 110-volt, 20-amp circuit.

Please note that wheelchair or scooter rentals will not be provided onsite.

ACCESSIBLE VIEWING AREAS

Accessible viewing areas will be provided for ADA patrons who require an elevated view at the Prehistoric Evolution and Wompy Woods stages. To access these areas, please visit the Access Center.

Accessible Viewing Area Policies:

Companions may be asked to stand if capacity is reached These areas are designated non-smoking zones Spot-saving is not permitted

SERVICE ANIMALS

Service animals are welcome within the festival grounds, excluding emotional support, therapy, or companion animals. Pets are not permitted onsite. Only properly trained service animals under the care of their owners will be provided with the necessary credentials and allowed within the festival area.

While bringing a service animal is discouraged due to the loud environment, guests with service animals must adhere to the following guidelines:

Keep the service animal by your side at all times, and ensure it remains harnessed, leashed, or tethered unless such devices interfere with the animal’s work or the individual’s disability prevents their use. In such cases, the individual must maintain control of the animal through voice, signal, or other effective means. Service animals must be housebroken and should use the designated relief area. The owner is responsible and liable for any damage or injury caused by the animal. All animals must have legally required vaccinations. EFFECTIVE COMMUNICATION REQUESTS

For ASL interpretation requests or other forms of effective communication, please contact us at access@crystalballfestival.com at least 30 days before the event.

ADDITIONAL SERVICES

ATMs & Concessions: Accessible ATMs and concessions are available throughout the venue, with staff assistance if needed. First Aid: Multiple First Aid stations are situated throughout the venue, as indicated on the festival maps and mobile app. Trained medical personnel are available to address medical concerns. Special Dietary Needs: Gluten-free options will be provided by food vendors. For other dietary needs, please contact us at access@crystalballfestival.com. COMMENTS, QUESTIONS, & SUGGESTIONS

The Crystal Ball welcomes requests for reasonable modifications to policies, practices, or procedures, as well as requests for auxiliary aids and services to ensure equal enjoyment of the festival’s offerings. We encourage you to submit your requests well in advance to facilitate our evaluation and fulfillment process.

For all accessibility-related inquiries or suggestions, please reach out to us at access@crystalballfestival.com. If you have questions about ADA policies or our services, feel free to contact us anytime.

WEBSITE ACCESSIBILITY

For concerns regarding the accessibility of The Crystal Ball website, contact us at access@crystalballfestival.com. If you encounter accessibility issues while navigating our web pages, specify the affected page in your email, and we will strive to make it accessible.

The Crystal Ball is committed to enhancing the accessibility and usability of its website for individuals with disabilities. We are working to implement relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as our web accessibility standard. Periodic testing will be conducted using assistive technology to ensure accessibility compliance.